ABOUT US
Established in 1982 and with over 35 years of trading experience, Glen Group has become one of the largest privately owned facility services companies in the UK.
Renowned for our professional, friendly approach, we take our role seriously, and we are committed to delivering consistently high standards through our robust operational structure.
We operate Nationally and have an extremely environmentally conscious approach to our service provision, always making certain that we prioritise our customers’ needs and help them achieve their goals, so far as possible.
We work within both the public and private sectors, providing a wide range of services including daily cleaning, construction cleaning, deep cleaning, grounds maintenance, janitorial and housekeeping provision, window cleaning, waste removal and pest control.
Our staff are our greatest asset, helping us day after day to deliver exceptional standards. We therefore invest in our team through our Glen Group Benefits scheme, which seeks to offer all staff a wide range of offers, discounts and provides access to health and wellbeing experts. We reward staff who ‘go the extra mile’ through our local heroes’ award scheme and support colleagues in need through our ‘Helping Hands’ fund.
We communicate at every level both externally and internally, and our monthly newsletter helps keep everybody up to speed on company developments, which is accessed by email, our website and our innovative employee App.
Our locally based Service Delivery Managers proactively oversee service needs, prioritising client satisfaction.
Certified and accredited with the relevant bodies and as a fully accredited Carbon Neutral organisation, we engage with both the clients and communities we serve, ensuring our commitment to social value is delivered and executed correctly, with passion.
Ross Barnes - Managing Director
RELIABLE SERVICE
We aim to continually exceed our client’s expectations and aim to build strong, sustainable partnerships.
INNOVATIVE SOLUTIONS
We develop innovative and creative solutions that create value for money propositions for our clients.
QUALITY SERVICES
High quality services are delivered through our trained and vetted staff supported by client focussed management teams.
Innovative Service Solutions
Every client’s needs are different, and we believe in creating unique service models that suit each individual customer.
Whether you are a single site or part of a multi-site contract, by taking a fresh approach to each client, we try to understand not only your core needs, but also your culture, business goals, and individual objectives. This allows us to take a holistic approach, that is built around your specific contractual requirements.
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Supporting this approach is a company wide commitment to continuous improvement and innovation.
Our dedicated Continuous Improvement Manager, holds ultimate responsibility for ensuring that our company never stops progressing. We focus on making tomorrow more efficient than today, and by doing so we seek to add value and help ensure our clients are getting a value for money service that benefits their business.
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Our commitment to innovation leads us to work with some of our sectors most insightful thinkers and we believe it is our duty to promote efficiency through technology and cleaning methodology. With client consent, we trial new equipment and new processes regularly in order to help drive both our standards and our systems & procedures.
Value for money
At Glen Group, we pride ourselves on being open and honest. We take time to understand your needs, offer clearly defined services in response, and there are no nasty shocks or hidden extras.
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We are a commercially aware organisation and as such, we will flex our services in order to meet your operational and financial needs.
We are dedicated to providing services which offer value for money as well as quality. To do so, we keep tight controls on costs and work to defined budgets that suit the needs of each client.
All of our operational managers are encouraged to take ownership of their clients in order to capture the idiosyncrasies of each customer. Local decision making is promoted to allow speedy responses and engaged managers. All of our clients are extremely valuable to us and by giving managers the authority to tailor at a local level we become more aligned to client needs and create real value in our service.
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