About the Role
Glen Group are recruiting for a Full Time, Permanent Service Delivery Manager, to join our team & who would be required to look after a growing portfolio of contracts in London & Kent (Maidstone area).
The ideal candidate, would preferably live in Dartford area.
You will need to be available to work Monday-Friday, working 40 hours per week.
The Service Delivery Manager plays a key role in the contract, overseeing the daily cleaning operations to ensure a welcoming, clean, and safe environment for staff and visitors. This role requires close collaboration with all teams to maintain high standards of service delivery.
The Service Delivery Manager is responsible for implementing the strategic direction for cleaning services, developing the operational model, and ensuring enhanced cleaning regimes. Key responsibilities include recruiting, engaging, and managing the cleaning team, all with a focus on enhancing the client experience.
Key Responsibilities / Responsibilities:
· Lead the cleaning team to ensure there is a positive, motivational, supportive working environment.
· Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules & sign off all duties & tasks complete during non-term time.
· A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operations and creating meaningful positive customer experience interactions.
· Provide professional support to the business in service-related matters and all contractual matters.
· Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
· Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
· Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practice.
· Ensure the cleaning team are equipped and have the knowledge to positively impact.
· Work closely with all departments adding value and promoting team work throughout.
· Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues.
· Carry out and manage audits to ensure high standards of cleanliness and safe environment is always evident throughout the sites.
· Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
· Ensure strict compliance to the Data Protection Act, GDPR and associated regulations.
· Delivery excellent leadership, communication and motivation to the site-based team including communicating daily so that a sound communication channel exists in order that team goals can be achieved.
· Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities
· Ensure risk assessments and method statements are provided and followed for the Mobile Support Staff.
· Ensure Health & Safety checks are in place all equipment use by the Mobile Support Staff.
· Responsible for Payroll / time sheets.
Benefits include recognition awards, Overtime, progression, Helping Hands Scheme, Actual Monthly Pay.
Job Types: Part-time, Permanent
Pay: £12.50 per hour
Expected hours: 40 per week
Benefits:
· Company car
· Flexitime
Schedule:
· Day shift
· No weekends
Work Location: In person
If you are interested in applying for this position, please send your CV to hollyslade@glengroupltd.com.